Privacy Policy

Who we are

Liugo Ltd ("we", "us", "our") is a company registered in England and Wales under company number 12626936. Our VAT registration number is 349843947. We are registered with the Information Commissioner's Office under registration number ZB301593.

Our registered address is:

What this policy covers

This policy explains how we collect, use and protect personal data when you contact us, use our website, or engage our services. It applies to visitors to this website and to individuals who contact us or become clients.

What we collect

When you contact us through our website or by email, we may collect:

• Your name and company name
• Your email address and phone number
• Details of your enquiry or request
• Information you choose to share about your IT environment

When you become a client, we may also collect information necessary to provide our services, such as system access details and configuration information. We only collect what is needed to do our job.

How we use your data

• To respond to your enquiry and provide information about our services
• To deliver and manage IT support and related services
• To communicate with you about your account or service
• To meet our legal and regulatory obligations

Legal basis

We process personal data on the following lawful bases:

• Consent — when you submit an enquiry or agree to optional advertising measurement technologies.
• Legitimate interests — to respond to your enquiry, provide and manage our services, and communicate with you about your account.
• Legal obligation — to meet our regulatory and tax-related obligations.

Who we share it with

We do not sell your data. We may share information with trusted third parties only where necessary to deliver our services — for example, a software vendor providing remote support tools. Any such sharing is limited to what is needed for the purpose.

How long we keep it

We keep personal data only for as long as is necessary for the purpose it was collected, or as required by law. Enquiry data is retained for a reasonable period to respond and follow up. Client data is retained for the duration of the engagement and afterwards as needed for records. When data is no longer needed, we delete it or anonymise it.

International transfers

Your personal data is primarily stored and processed within the United Kingdom. Where we use third-party services that may process data outside the UK, we rely on appropriate safeguards such as UK International Data Transfer Agreements or the UK adequacy regulations to ensure your data is protected to a comparable standard.

Your rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to object to certain processing
• The right to restrict processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, contact us using the details below.

Right to complain

If you are not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Security

We take appropriate technical and organisational measures to protect personal data, including access controls, encryption where appropriate, and secure handling procedures.

Cookies and similar technologies

This website uses essential technologies to function and to remember your privacy choices. With your permission, we may also use optional advertising measurement technologies to understand whether our advertising results in enquiries. Current technologies and their purposes are listed in our Cookie Policy. You can change your choices at any time through Cookie Settings.

OpenAI advertising measurement

When you allow Advertising & measurement, we use OpenAI advertising measurement to help us understand whether our ChatGPT advertising results in website enquiries. This measurement is optional and only runs after you give permission. It involves the following information:

• An OpenAI click reference (oppref) from the link that brought you to our site
• An event identifier, event type and timestamp
• The page URL on our website where the event took place
• Technical Pixel measurement information such as browser and device details

Our initial server-side reporting to OpenAI deliberately does not send your name, email, phone number, company or enquiry message to OpenAI. Only the non-identifying measurement information listed above is shared.

You can switch this optional measurement off at any time through Cookie Settings. Changing your choice does not affect any enquiry you have already submitted.

Contact us about privacy

If you have any questions about this policy or how we handle your personal data, please contact us:

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.